- published: 29 Sep 2017
- views: 14609
Provides an introduction to incident management according to the Information Technology Infrastructure Library (ITIL) framework. Demonstrates incident management on the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:27 Introduction to incident management 03:32 Creating an incident 04:17 Working on an incident 06:19 Resolving, closing, and reopening an incident 06:41 Creating a knowledge base article from an incident 07:37 Escalating an incident 10:42 Creating a problem or change from an incident For more information on incident management, see: Quick Start—An Overview of ITIL Service Operation: https://www.servicenow.com/content/dam/s...
Join us on July 25th as Sarup Paul - Product Management Director at ServiceNow, will share the recent enhancements to Knowledge Management in the Jakarta release. He will also take questions on feature requests and roadmap. We will also try and cover additional topics based on any requests that we receive ahead of time. Post your questions on the community https://community.servicenow.com/thread/270595
Herdian Mohammad manages two enterprises and a family in Jakarta, Indonesia -- three full time jobs. He is also a man who has earned 5 online certificates and is currently enrolled in 17 more. He does this through self-paced online learning. Herdian studies on ALISON whenever he has some free time; when the kids are in bed, while on a coffee break or when he is waiting to meet clients. He uses ALISON to upskill and provide the path to his future at no cost to himself. Herdian and millions more are turning to free online learning everyday. To find out more visit http://alison.com.
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